Privacy policy

Last updated: 26 October 2026

1. Data controller

Domestixa S.r.l., Via del Commercio 46, 35129 Padova (PD), Italia, VAT ID IT08361420961. Contact: [email protected].

2. Data we process

We may process identification and contact details, delivery information, order and customer-support records, technical information such as IP address, browser and device data, and consent or preference records.

3. Purposes and legal bases

• Managing orders, delivery, payment and returns: performance of a contract.
• Customer support and pre-contractual requests: contract or steps requested before a contract.
• Accounting, tax and legal obligations: compliance with law.
• Fraud prevention, service security and legal claims: legitimate interests.
• Optional analytics or advertising cookies: consent where required.

4. Recipients and processors

Data may be shared where necessary with couriers, hosting and IT providers, customer-support tools, professional advisers, payment-related service providers and public authorities. Providers acting for us are required to process data under appropriate instructions and safeguards.

5. International transfers

If data is transferred outside the European Economic Area, we use an appropriate legal transfer mechanism where required, such as an adequacy decision or standard contractual clauses.

6. Retention

We retain data only for as long as needed for the purpose collected and for applicable accounting, tax, warranty, dispute and limitation periods. Cookie retention depends on the relevant cookie and preferences.

7. Your rights

Subject to the conditions of the GDPR, you may request access, rectification, erasure, restriction, portability or object to processing. You may withdraw consent at any time without affecting earlier processing. You may also lodge a complaint with a competent supervisory authority.

8. Requests

Send privacy requests to [email protected]. We may ask for information needed to verify identity and protect personal data.

9. Security and changes

We use proportionate technical and organisational measures. This notice may be updated; the current version is published on this page.